Frequently Asked Questions

  • No. Machine installation, stocking, and maintenance are provided at no cost to the property. Residents, employees, or visitors simply pay for the products they purchase.

  • Mystic Vending takes care of everything, including stocking, monitoring, cleaning, and machine maintenance. Our goal is to provide a convenient service without adding extra work for property management.

  • Primarily, a suitable space and access to a standard electrical outlet. Before installation, we evaluate the location to make sure it is appropriate for the machine and convenient for its users.

  • Yes. We stock popular, high-demand products and welcome suggestions from property management and users. Product selections may be adjusted over time based on preferences, availability, and sales at each location.

  • Restocking frequency is tailored to the needs of each location. We can coordinate convenient access days and times with property management while adjusting restocking based on demand to keep the machine well stocked.

  • Mystic Vending handles all machine support and maintenance directly. Any issue can be reported to us, and we will review it and work to resolve it as quickly as possible.

  • Property management will not need to handle customer complaints or refunds. Each machine will display our contact information so customers can reach Mystic Vending directly, and we will review the issue and provide the appropriate solution.